Managing activities to achieve results Essay Example | Topics and Well Written Essays - 2000 words

Managing activities to achieve results - Essay Example A quality management system requires complete documentation and covers the customer’s and organizations’ requirements. It enables an organization to achieve its objectives stated in the policy by ensuring consistent satisfaction to customers and the organization. A QMS interacts with all organizational activities at all organizational levels to ensure customer satisfaction (Schlickman, 2003). A robust management system sets out directions to meet customer expectations, lowers production costs, involves all staff, and increases market share for the organization. Information is required to support the quality management system from the supplier to the customer. Micro memory bank, Inc is a company that manufactures memory modules for different computer manufacturers (Micro memory bank Inc, 2007). Management commitment- the top management provides the vision and strategies for the establishment of business objectives and processes. The management must continuously communica te the importance of customer satisfaction and conduct management reviews. It is the duty of the top management to ensure continuous availability of resources for production. Top management ensures the quality policy is available to all employees and training is conducted about QMS. It also ensures customer requirements are met by inspecting compliance with documented orders and communication procedures (Tari and Molina, 2010). Responsibility and communication- every employee takes responsibilities established in the organizational chart. Employees should have access to the organizational chart to help them understand their responsibilities and authorities of each position. Communication in the company shall occur through department meetings, management review, memos and reports on company notice boards, circulation of minutes of review meetings, and other established communication routes. Resource management- top management provides resources necessary for implementing the QMS for ensuring customer satisfaction. Job advertisements have necessary qualifications to ensure that only competent workers are hired. Qualifications such as education, experience, and skills should be met by all employees. Hired employees undergo training to provide them with the necessary job competence. Their contribution to quality is emphasized during these training sessions (Shaoshao et al, 2007). Infrastructure- buildings, workspace, process equipment, utilities, and support services shall be provided by the management. Existing infrastructure should be serviced and maintained to ensure product conformity. New requirements shall be documented before implementation and maintenance requirements documented in maintenance logs. The work environment should be suitable for quality production and evaluations conducted using data collected from environment evaluations. Product planning- quality planning is required before implementing new processes or products. The quality requirements, p rocesses, resources, validation, test requirements, and monitoring are determined during planning. The production team must review the customer request, delivery and post-delivery requirements and regulatory requirements before embarking on production. Product requirements are determined before accepting the order. Any changes in customer requirements are communicated to the relevant personnel and incorporated into the production process. Customer communication pro